One year of my.lu.ch – Lucerne’s online portal continues to grow in importance
Lucerne - One year after its launch, Lucerne’s online service portal my.lu.ch presents a positive track record: with 146 digital services, rapidly growing user numbers and ambitious plans for the future, the canton is clearly moving towards a modern digital administration.
Impressive growth in numbers
Since its official launch on 24 April 2024 with around 100 digital services, my.lu.ch has expanded significantly. Today, 146 services are available – and demand is rising. Page views have nearly doubled within six months: from 180,000 in November 2024 to 348,000 in April 2025. The most-used services include residence permit applications, family reunification requests and vehicle data blocking.
High acceptance, untapped potential
«We’re very encouraged by the positive feedback and growing usage, but we still see room for improvement,» says project lead Michèle Rogger. In particular, the integration of municipal services and broader awareness of the secure AGOV login are next priorities. A new electronic mailbox, scheduled for 2026, will enable documents to be delivered securely and directly to users' accounts. Additional features like application status updates and business profiles are also planned.
Digital administration with vision
The demand for digital public services is growing steadily – and third-party providers are already showing interest in joining the platform. The goal is to make my.lu.ch even more user-friendly, in cooperation with ten other cantons. By 2026, Lucerne’s municipalities are expected to be fully integrated, making the platform a central hub for citizens and businesses alike.
Conclusion: my.lu.ch is more than just a digital tool – it’s a strategic step toward a modern, secure and citizen-focused administration. And it’s only just getting started.
Source: Statement Canton of Lucerne, 24 April 2025
